Mero Nepal Privacy Policy
PRIVACY NOTICE
Last updated: June 04, 2025
At Mero Nepal, one of our top priorities is protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including the Jyotish appointment and payment features.
By using our app, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information when you:
- Book a Jyotish appointment
- Contact us for support or feedback
- Create or update an account
This may include:
- Full Name
- Email Address
- Phone Number
- Address, City, State, Postal Code
- Date, Time, and Place of Birth (for Jyotish readings)
- Payment Information (e.g., transaction ID)
Note: We do not store full credit/debit card information. Payment processing is handled by our secure third-party provider.
1.2 Information Automatically Collected
When you use the app, we may collect:
- IP address
- Browser and device information
- OS and app version
- Device name and language
- Approximate location
This helps us maintain security and improve the app’s performance.
2. How We Use Your Information
We use collected data to:
- Schedule Jyotish appointments
- Process and confirm payments
- Send appointment reminders and service-related notifications
- Maintain your user account
- Provide customer support
- Improve our services and user experience
- Communicate updates, offers, or changes to policies
3. Consultation & Appointment Data
If you participate in a Jyotish consultation, the following may be collected and stored:
- Birth details and questions you submit
- Notes from the consultation (if recorded)
We use this only to provide personalized Jyotish services and do not share this data without consent.
4. Data Sharing and Third Parties
We may share your data only with:
- Payment processors (e.g., Razorpay, Stripe, or UPI gateways) to complete transactions securely
- Verified Jyotish experts, if necessary for preparing your consultation, under strict confidentiality
- Legal authorities, only when required by law
We do not sell or rent your personal information to third parties.
5. Data Retention
We retain:
- Personal info: as long as your account is active or as needed to fulfill our services
- Consultation notes: for up to 1 year, unless deletion is requested
- Payment records: as required by financial regulations
6. Data Security
We use commercially reasonable measures to protect your data, including:
- SSL encryption during data transmission
- Secure server storage
- Limited access to sensitive data
While we do our best, no online system is 100% secure.
7. Your Rights
You can:
- View or update your account information
- Request the deletion of your data
- Opt out of marketing communications
- Contact us regarding privacy concerns
Please email info@ourvirtualtribes.com for any requests.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be notified:
- Within the app
- By email (if provided)
- By updating the “Last updated” date above
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: info@ourvirtualtribes.com